Futuresource AV Managed Services

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Enterprise and Professional AV

Date Published: 03 Jan 2023

Digitalisation across the audio and video sector has been a key trend for several years. As a result, the transition to software-enabled tools, cloud services and fully managed services is presenting new opportunities for what has traditionally been viewed as a mature market.

This audio-visual managed services report from Futuresource Consulting’s team of expert analysts covers the key drivers, disrupting trends, enabling technologies and changes in service offerings driven by converging IT and IoT industries.

The AV-managed services marketplace is also explored, including traditional support and break-fix services, software-enabled-solutions for remote monitoring, management and support, as well as multi-tenant platforms to manage the multi-enterprise level of devices. In addition, the report provides an overview of the competitive dynamic within the AVMS industry, with an outline of the different players, including OEMs, managed service providers, software companies, integrators and emerging industry IT players.

AVMS providers are currently focusing on helping large multinational corporates and multi-site organisations to modernise their AV installations. The key drivers for market growth are cost-saving opportunities, productivity gains and the availability of systems in a digital environment. Value-added benefits are also being realised through partial automation, efficiency and environmental improvements.

The AV business management services market is now growing beyond traditional AV applications, incorporating some lighting, HVAC and environmental controls, with digital connectivity and cloud solutions enabling remote monitoring and management of these systems. Remote updates and fixes, proactive maintenance and better system performance are also becoming more commonplace.

Currently, end-users may have several control, monitoring and management platforms for each brand and type of installation. AVMS platforms can act as an overlay, with a range of disparate systems all feeding into it, providing a much-needed single access point and interface for the service manager.

Looking to the figures, in 2022 the global market for AVMS platforms and services was worth $1.6 billion, and Futuresource expects this to grow to more than $6 billion by 2027, achieving a CAGR of 29%.

| Comprehensive PDF report

| Executive summary

| Defining AV managed services (AVMS)

| Enterprise drivers for change in meeting room technology and AVMS adoption

| The AVMS value chain

| AVMS market trends and challenges

| AVMS growth prospects

| AVMS vendors

| Key takeaways for vendors and MSPs

| Recommendations for end users

| About Futuresource Consulting

| The growth of AVMS in the wider context of the evolving pro AV landscape

| Provides an overview of the platform vendor and MSP (managed services provider) ecosystem

| Reviews the opportunities and threats to audio visual management services

| Analyses the enterprise and end-user perspective and challenges in choosing the AVMS provider

| Assesses the AVMS, AV platforms and channel partner market value from 2019 out to 2027

Futuresource has been tracking, researching and consulting on AV and corporate technology markets for more than 20 years. This publication is one in a series of research reports, produced to provide businesses with a complete view of the market.

Any enterprise operating within the AVMS market and adjacent industries will benefit from this report, particularly:

| Brands and their suppliers

| Installers and consultants

| Intermediaries and supply chain

| Market strategists, marketing and sales professionals

| Investors