Even before the COVID-19 pandemic, the trend for hybrid working was on the rise. In the post-COVID world, physical locations have diminished in significance, and a robust unified communications and collaboration market strategy is now the backbone of any successful enterprise.
In 2020, the UC&C industry experienced 31% global growth in users and a 22% increase in revenues. Millions of users have been introduced to these platforms for the first time, which has quickly transformed into acceptance and endorsement. For many, remote collaboration is now a way of life.
However, with such aggressive growth, the market has become heavily fragmented, with Futuresource identifying a wide range of smaller, fast-growing, more innovative companies. Yet despite the array of offerings, when it comes to revenue there are only a few significant players.
Together, Microsoft Teams, Zoom and Google account for more than half of all global revenues. When combined with Cisco, LogMeIn and RingCentral, 80% of the market is covered.
As the corporate world continues to enjoy the many benefits of connectivity and collaboration, software solutions have come to the fore as a key driving force. UC&C (unified communications and collaboration) platforms are increasingly where work is done, with physical locations diminishing in significance.
This report is the latest addition to Futuresource’s extensive portfolio, and covers the broad range of software tools which comprise the unified communication and collaboration market ecosystem. It acts as a strategic framework for any enterprise exploring opportunities on the UC&C landscape, providing detailed information on market size and drivers, as well as profiling the leading providers and delivering forecasts out to 2025.
| Comprehensive PDF report
| Executive summary
| What is UC&C?
| Global market overview
| The changing UC&C landscape
| User behaviour
| Regional analyses (Americas, EMEA and APAC)
| Focus on China
| UC&C vendor profiles
| Detailed market forecasts, in revenues and users, out to 2025
| Unified communication and collaboration market size
| Unified communications and collaboration market trends
| Strategic commentary and research
| Regional analyses and variations
| Leading provider profiles and strategies
Futuresource has been tracking, researching and consulting on the corporate technology market for nearly 20 years. This publication is one in a series of research reports, produced to provide businesses with a complete view of the market.
Any enterprise operating within the UC&C market will benefit from this report, particularly:
| Brands and their suppliers
| Intermediaries and supply chain
| Market strategists, marketing and sales professionals