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Futuresource UC&C Platform & Tools Market Report

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Current Market Trends

The video conferencing market is undergoing a period of platform consolidation. This is taking place primarily around Microsoft Teams, which remained the most popular UC&C platform in 2022, accounting for 27% of total market value. However, Google Meet and Zoom are also playing key supporting roles in market movements.  

UC&C market value increased from $16.3 billion in 2021 to $17.8 billion in 2022, representing 9% year-on-year growth. The Americas accounted for 60% of global market value in 2022, primarily driven by the adoption of meeting room solutions, such as Teams Rooms and Zoom Rooms within the USA. 

Futuresource forecasts show that UC&C market value will continue to increase over the forecast period, reaching $34.8 billion by 2027.The Americas will remain the largest region for UC&C expenditure, accounting for 55% of global market value in 2027, with AI-enabled features boosting platform revenues in the long-term.  


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