The worldwide office headset market settled back into a rhythm of stable growth last year, according to a new industry report from Futuresource Consulting. After extremely high levels of pandemic-driven demand in 2020, shipments grew by 3% in 2021, to achieve a total of 37.5 million units. At the same time, market value increased even further, growing by 6% to reach $2.3 billion.
“Back in 2020, as the pandemic hit, companies and employees were grabbing at any headsets they could get their hands on,” says Dila Cebeci, Market Analyst, Futuresource Consulting. “With supply bottlenecks, component shortages and low product availability, people were responding quickly to an immediate need, with little thought for functionality or features. However, as remote collaboration became the norm, we saw a shift in 2021.
“There was a greater understanding of technical requirements, and 2021 became the year of product upgrades. Although ongoing chipset shortages did hamper some premium product sales, and lower-end, lower-priced back orders were still being fulfilled.”
Bluetooth headsets also began to play a central role in shaping the landscape in 2021, widening their appeal, increasing market share and displacing legacy technologies like RJ9 connectivity. This was primarily due to a fundamental shift in the call centre industry, where homeworking greatly reduced the demand for analogue products.
“We’re seeing the growing importance of video conferencing technologies in professional environments as a key foundation for continued headset growth,” says Cebeci. “Call centre rebuilds are also providing market uplift. Moving forward, we expect market expansion to continue throughout the forecast period, culminating in a global market value of more than $2.9 billion by 2026.”
For further information or to purchase the Global Office-Based Headset Market Report from Futuresource Consulting, please contact email@example.com
Latest Enterprise and Professional AV Insights