This report consolidates Futuresource Consulting’s expertise across a range of corporate technology categories to provide insights and analysis of the personal conferencing market.
In a world where hybrid working has changed employee workflows and locations, Futuresource explores how personal conferencing technologies are being used by individuals. From purchase decisions to preferences and pain points, this report delivers a comprehensive view of the technology ecosystem.
In addition to insights around remote working, this report explores the products and services suited to personal conferencing, including unified communication and collaboration (UC&C) platforms, private video conferencing software, webcams and office-based headsets.
For any enterprise with an interest in personal conferencing, this report provides a strategic framework that identifies the key opportunities and movements in this new and ascending market.
Growth in the UC&C market exceeded expectations in 2021, in terms of both users and revenue, with user numbers increasing by 31%. Futuresource expects this to rise by a further 12% in 2022, driven by the long-term shift to hybrid working and the simultaneous use of multiple UC&C platforms within some organisations.
As most knowledge workers, particularly in Western economies, now have access to at least one UC&C account, Futuresource expects growth to begin to slow down over the forecast period out to 2026. However, user and revenue CAGR will both still achieve double-digit growth.
The research shows that North American organisations are the most willing to pay for UC&C. The Americas accounted for 60.5% of global revenue in 2021, and an expected 60% in 2022. The greatest regional growth opportunity exists in EMEA, where there is an increasing acceptance of both hybrid work and the need to invest in the software and hardware that enables this work pattern.
With UC&C now deeply embedded in workflows, users are moving along the adoption curve, adding extra features such as white-boarding, call plans, contact centres and room solutions.
Looking at office headsets, the global market expanded by 3% in 2021 to achieve a total of 37.5 million shipments. The growing importance of video conferencing technologies in professional environments is continuing to support growth in the market, as are call centre rebuilds. By 2026, Futuresource expects overall volumes to reach 48 million units, at a market value of just under $3 billion.
| Comprehensive PDF report
| Executive summary for UC&C platforms and headsets
| Market dynamics
| Employee behaviour and changing office spaces
| Personal conferencing in the office
| Growth of small pods and booths
| Homeworking budgets
| Meeting paces and homeworking: key areas for future investment
| Unified communication and collaboration
| Organisations’ communication and collaboration needs
| From parallel to unified communications
| UC&C and hardware devices
| UC&C adoption
| The search for growth
| UC&C global market overview
| Market sizing
| UC&C user snapshot
| UC&C revenue snapshot
| Competitive landscape: global market share (revenue and users)
| UC&C user behaviour
| How people collaborate with colleagues
| Messaging and social collaboration between colleagues
| Social collaboration feature importance and user preferences
| Use of conferencing accounts
| UC&C competitive landscape
| Cloud conferencing platform consolidation
| UC&C market landscape
| The big four: competition and market strategies
| Web cameras: home working survey results
| Office headsets: home working survey results
| Office-based headsets global market overview
| Regional market sizes and forecasts
| The market for UC&C platforms, webcams and office-based headsets in personal conferencing
| Personal conferencing as a technology ecosystem
| The usage, budget and technologies being used by individuals for personal conferencing purposes
| Insights around remote working
| Market size, key trends and regional differences across the Americas, EMEA, APAC and China
| Market assessment and forecasting, out to 2026
Futuresource has been tracking, researching and consulting on the corporate technology market for nearly 20 years. This publication is one in a series of research reports, produced to provide businesses with a complete view of the market.
Any enterprise operating within the video conferencing sector will benefit from this report, particularly:
| Manufacturers and their suppliers
| Resellers and VARs
| Intermediaries and supply chain
| Market strategists, marketing and sales professionals
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