The retail landscape is expected to see significant disruption in 2020 as a result of the Covid-19 pandemic, with consumers and retailers alike turning towards online and multi-channel retail methods to buy and sell goods. The pandemic has accelerated the pre-existing trend towards these methods of retail, with both methods of retail combined expected to account for 31.6% more shipments in 2020 due to this acceleration. Physical and online retailers alike have faced challenges in 2020, and changes to the retail landscape are expected to be irreversible.
This report provides an overview of key themes and data found through Futuresource’s retail channel research, with interviews conducted in July and August. An accompanying dataset is provided.
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