Futuresource UC&C Platform & Tools Market Report

Although the corporate world continues to harness, explore and extend the many benefits of connectivity and remote collaboration, UC&C (unified communications and collaboration) platforms have struggled in the face of macro-economic uncertainties. Enterprises have taken steps to minimise spend, making it harder to justify paid-for subscriptions, and software providers have suffered as a result. The situation culminated in Cisco, Google, Microsoft, Salesforce and Zoom all announcing layoffs during 2023.  

However, platform vendors are evolving. They are developing AI-enabled features to enhance end-user productivity, improve operational efficiency and differentiate their products from the competition.  

This UC&C platforms and tools report is the latest addition to Futuresource Consulting’s extensive portfolio, and covers the broad range of software tools in the unified communication and collaboration market ecosystem. It acts as a strategic framework for any enterprise exploring opportunities on the UC&C landscape, providing detailed information on market size and drivers, as well as profiling the leading providers and delivering forecasts out to 2027.

The video conferencing market is undergoing a period of platform consolidation. This is taking place primarily around Microsoft Teams, which remained the most popular UC&C platform in 2022, accounting for 27% of total market value. However, Google Meet and Zoom are also playing key supporting roles in market movements.  

UC&C market value increased from $16.3 billion in 2021 to $17.8 billion in 2022, representing 9% year-on-year growth. The Americas accounted for 60% of global market value in 2022, primarily driven by the adoption of meeting room solutions, such as Teams Rooms and Zoom Rooms within the USA. 

Futuresource forecasts show that UC&C market value will continue to increase over the forecast period, reaching $34.8 billion by 2027.The Americas will remain the largest region for UC&C expenditure, accounting for 55% of global market value in 2027, with AI-enabled features boosting platform revenues in the long-term.

  • Comprehensive PDF report 
  • Executive summary 
  • What is UC&C? 
  • Enterprise Communication and Collaboration Needs  
  • From Parallel to Unified Communications   
  • UC&C and Hardware Devices    
  • Key Market Trends: CCaaS, CPaaS and UCaaS Models         
  • Convergence of Cloud Telephony Models: UCaaS  
  • Convergence of Cloud Telephony Models: CCaaS   
  • Convergence of Cloud Telephony Models: CPaaS   
  • Key Market Trends: AI in the Meeting Room and for the Individual      
  • UC&C Vendor Updates: AI in the Meeting Room and for the Individual      
  • Key Market Trends: Intelligent Collaboration Platforms     
  • Combining Intelligent Software & Hardware: A Hybrid Approach    
  • WhatsApp and Consumer Messaging Applications 
  • UC&C User Snapshot    
  • UC&C Value Snapshot     
  • Competitive Landscape: Global Market Share  
  • Market Forecast by Region (Value) 
  • Average Revenue per User Forecast 
  • Regional Analysis: Americas                                                                                                                    
  • Regional Analysis: EMEA 
  • Regional Analysis: APAC 
  • Regional Analysis: China  
  • Use of UC&C Platforms at Work  
  • How People  Collaborate at Work   
  • Use of UC&C Platforms at Work    
  • UC&C Company Performance in 2023  
  • Widespread Redundancies in the Technology Sector     
  • Widespread Redundancies in the UC&C Sector  
  • Financial Comparison: Collaboration Platform Providers      
  • UC&C Platforms: Business Unit Revenue as a Proportion of Total Revenue  
  • Consolidation of Collaboration Platforms 
  • UC&C Vendor Profile: Cisco                                                                                                        
  • UC&C Vendor Profile: Google 
  • UC&C Vendor Profile: GoTo 
  • UC&C Vendor Profile: Huawei        
  • UC&C Vendor Profile: Microsoft 
  • UC&C Vendor Profile: RingCentral 
  • UC&C Vendor Profile: Slack 
  • UC&C Vendor Profile: Tencent  
  • UC&C Vendor Profile: Zoom  
  • UC&C Vendor Profile: 263 Cloud Communications & Xylink 
  • UC&C Vendor Profile: Fastmeeting & DingTalk
  • Futuresource research, market trends and analysis of the UC&C landscape 
  • Detailed market forecasts, in revenues and users, out to 2027 
  • Unified communication and collaboration market size 
  • Unified communications and collaboration market trends 
  • Strategic commentary and research 
  • Regional analyses and variations 
  • Leading provider profiles and strategies

 

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Futuresource has been tracking, researching and consulting on the corporate technology market for nearly 20 years. This publication is one in a series of research reports, produced to provide businesses with a complete view of the market.  

Any enterprise operating within the UC&C market will benefit from this report, particularly:  

  • Brands and their suppliers 
  • Intermediaries and supply chain  
  • Market strategists, marketing and sales professionals 
  • Investors 

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