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CONSUMER & END-USER INSIGHTS

Transform insight into action by partnering with us for your consumer and end user strategy. We blend our unique expertise with robust market data and deep sector knowledge to deliver 360-degree perspectives.

Transforming insight into action

Understand key markets, optimise your products and services, level-up the customer experience, measure communications activity, and adopt messaging that resonates. With an end-to-end look at your consumers' attitudes, behaviours, and decision-making journeys, you can retain a competitive edge in fast-moving tech markets.  

Market understanding and opportunities

  • Market sizing & trends

  • Audience & market segmentation

  • Usage & attitudes

  • Market entry strategy

  • Brand perceptions & tracking

Customer experience & purchase journey

  • Shopper behaviour

  • Channel analysis

  • Customer journey mapping

  • Voice of the customer & NPS

Product & service development

  • Concept testing

  • Product development

  • Pricing strategy

  • Partner selection

Content & communication effectiveness

  • Sponsorship impact

  • Campaign evaluation

  • Content strategy

Client Testimonials

Futuresource helped us explore the first steps of addressing a complex problem we didn't know how to approach. The survey provided critical market feedback on our product, enabling us to understand the demand and other key considerations for us to structure the next steps in our go-to-market strategy.

Since we collaborated with Futuresource on an industry mapping project, we've been able to devise and implement growth strategies across the EMEA region.

Google

Futuresource was a valued partner on our industry scoping work. Their approach was comprehensive and authoritative, with competitive pricing.

Latest Case Studies

Explore how our Consumer & End User Insights team has secured success for organisations through innovative product and service development, purchase journey analysis, market understanding, and more.

Syndicated Insight Programs

Uncover consumer behaviour with our long standing, end-user survey programs that deliver results focused on the tech and digital space. Leverage data-driven insights and custom questions to fit your requirements to refine your marketing strategy and stay ahead of evolving consumer needs.

CE

  • Audio Tech Lifestyles Survey

  • Shopper Journey Survey

  • Smart Home Survey

  • Living With Digital Survey

Collaboration & workplace

  • Enterprise End User Survey

  • Hybrid Work Survey

Education

  • Student Journey Survey

  • Hi Ed End User Survey

  • BYOD School Survey

  • BYOD Parent Survey

  • Ed Tech Voice Program

  • Kids Tech Survey

Entertainment

  • Living With Digital Survey

  • Kids Tech Survey

  • Audio Tech Lifestyles Survey

Pro AV

  • Content Creator Survey

  • Enterprise End User Survey

  • Hybrid Work Survey

  • Hi Ed End User Survey

  • Ed Tech Voice Program

Learn more about Futuresource

We've helped world-leading technology and media brands understand the future of their industries for over 35 years. With unrivalled coverage and deep sector expertise, we can guide strategic decision making as technology continues to unfold in unexpected ways.

Your market research partners

We partner with our clients to shape their next era of growth. By combining industry-leading data, sharp insights, and broad market coverage, we empower each business to grow their reach, influence, and market share.

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