Current Market Trends
The worldwide office headset market has settled back into a rhythm of stable growth after extremely high levels of pandemic-driven demand. As the pandemic took hold, companies and employees were buying any available headsets. With supply bottlenecks, component shortages and low product availability, people were responding quickly to an immediate need, with little thought for functionality or features.
However, as remote collaboration became the norm, a shift began to take place. Now, there is a greater understanding of technical requirements, and a move towards product upgrades.
Bluetooth headsets began to play a central role in shaping the landscape from 2021, widening their appeal, increasing market share and displacing legacy technologies like RJ9 connectivity. This was primarily due to a fundamental shift in the call centre industry, where homeworking greatly reduced the demand for analogue products.
Video conferencing technologies in professional environments is becoming a key foundation for continued headset growth. Moving forward, Futuresource expects market expansion to continue throughout the forecast period, culminating in a global market value of more than $2.9 billion by 2026.
This report explores global and regional trends in the rapidly shifting office and contact centre headsets market. As the market leader in consumer headset, gaming headset and hearables market research and forecasting, Futuresource Consulting has leveraged its extensive knowledge in this field, alongside expertise in the broader UC&C space. As a result, this report provides a definitive view of the office-based headset market, covering global and regional trends in technology, price segmentation, volumes and value.
Additionally, this headsets market report includes insights gained from channel partners and distributors, to help develop metrics in key countries in each region. The report also draws on supplementary Futuresource research to analyse emerging trends in the home working environment, such as end user priorities and the growing competitive threat from consumer and gaming headsets.
| Comprehensive PDF report
| Executive summary
| Global market overview
| Market size
| Global market forecasts
| Global brand shares
| Brand share
| Global pricing trends
| Global application trends
| Price segment analysis
| Technology segment analysis
| Price segment forecasting
| Remote working and the growth in premium products
| Active Noise Cancellation
| Advancing technologies in office-based headsets
| Form factor
| Video conferencing platform integration
| Competing product categories
| Home working survey results
| Regional market sizes and forecasts
| Country profiles
| Usage, trends and uptake of audio headsets specifically targeting the office, home-office and call centre markets
| Office-based headset global market forecasts, volume and value, out to 2026
| Headset types include USB, Bluetooth, DECT and telephony headsets (RJ9/RJ11)
| Three key regional geographies are covered in the report, with country level volume and value for:
| Americas: USA, Canada, Mexico, Rest of Americas
| APAC: China, India, Japan, Rest of APAC
| EMEA: Germany, France, UK, Eastern Europe, MEA, Rest of EMEA
Futuresource has been tracking, researching and consulting on the corporate technology market for nearly 20 years. This publication is one in a series of research reports, produced to provide businesses with a complete view of the market.
Any enterprise operating within the office headset or conferencing hardware and software sectors will benefit from this report, particularly:
| Manufacturers and their suppliers
| Resellers and VARs
| Intermediaries and supply chain
| Market strategists, marketing and sales professionals
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