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Futuresource Video Conferencing End User Survey

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This report seeks to uncover employee attitudes and behaviour towards conferencing technology at work. In doing so, this report provides a practical assessment of the end-user approach to meetings, and the barriers/drivers users are facing when collaborating across distances, either from desks or from a meeting room.

Futuresource has interviewed over 1,000 employees in Western Europe and the USA who engage with conferencing technology on a regular basis. All interviews were conducted via web interview in March 2022.

This report also makes references and comparisons to the 2021 and 2020 versions of the same survey. The 2020 survey was conducted in April 2020, when respondents in the countries tested were generally starting to work from home due to the outbreak of the COVID-19 pandemic. The 2021 survey was conducted during March 2021 when respondents in the countries tested were generally still working from home.

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